Clinical Success Manager

Job Title: Clinical Success Manager

Location: United States, remote + travel

Quantek Systems, a healthcare software startup, is seeking an ambitious and results-driven Clinical Customer Success Manager for our core product RO Dynamics. Our web-based platform transforms how radiation oncology departments operate by automating and optimizing care paths, workload distribution and analytics. We are looking for a highly motivated person that desires to make the future of cancer treatment better.

Qualifications

Experience:

• 4 years in radiation therapy as a radiation therapist, dosimetrist or physicist.
• Clinical experience with major oncology information systems.
• Standardizing and developing clinical processes in multi-site radiation oncology clinics.

Communication Skills:

• Strong communication and presentation skills with the ability to articulate complex concepts in a clear and compelling manner.

Entrepreneurial Spirit:

• Entrepreneurial mindset with a proactive approach to problem-solving.
• Ability to work independently and take initiative in a startup environment.

Tech Savvy:

• Comfortable using and demonstrating technology solutions.
• Familiarity with radiation therapy technology, processes and workflows.

Passion for Healthcare Innovation:

• Genuine interest in the intersection of technology and radiation oncology.
• A passion for contributing to positive changes in the healthcare industry.

Key Responsibilities:

Customer Onboarding:

• Work with new customers to support onboarding, training, and successful go-live.
• Translate clinical workflows and automations to BPMN (training provided).

Education:

• Write educational blog posts and social media posts.
• Conduct webinars and product demos.

Customer Relationship Management:

• Build and nurture relationships with healthcare professionals, clinics, and organizations.
• Provide exceptional customer service and support to ensure client satisfaction and foster long-term partnerships.

Travel:

• Occasionally attend trade shows.

Cross-Functional Collaboration:

• Collaborate closely with other teams to ensure customer satisfaction.
• Provide feedback on product features and enhancements based on customer interactions.
• Ensure training materials and documentation are up to date.

Adaptability:

• Thrive in a dynamic and fast-paced startup environment.
• Demonstrate flexibility and a willingness to contribute to various aspects of the business beyond traditional customer success responsibilities.

Compensation:

• Competitive salary and equity options.
• Medical
• 401k
• Paid Time Off

How to Apply:

Apply here: https://quanteksystems.com/join-our-team/.